TECHNICAL SKILLS:
Programming: VB.NET/C# (Visual Studio.NET 2008)
Web Development: HTML/PHP/mySQL/JavaScript/CSS
Graphics: Adobe Photoshop/Fireworks
EDUCATION:
Phoenix University, Birmingham, AL Projected: June 2012
Bachelor of Science in Information Technology: Software Engineering
ITT Technical Institute, Bessemer, AL Graduated: February 2009
Associate of Applied Science: Software Applications & Programming - Valedictorian and Honors
WORK EXPERIENCE:
High Cotton - Birmingham, AL
Developer 05/2008 - Present
- Design of transactional and direct mail layout templates
- Data processing of address data from clientele using Visual FoxPro 9 and PrintNetT 5
- Minimal programming in Visual FoxPro 9 and Visual Studio .NET 2008
Teletech - Fairfield, AL
HP Tier 1 Technical Support Representative 10/2007 - 05/2008
- Answered customer's calls and acted independently to resolve customer issues that are technically complex in nature
- Used tact, diplomacy, and superior customer service skills to deal with challenging and complex customer issues; yet, interacting with them in an efficient and friendly manner.
- Provided first-level technical support on basic operational or maintenance of a personal computers and/or peripherals using documented procedures and available tools
- Identified unique or recurring customer problems and provided input to management to prevent recurrence
Communications Unlimited - Hoover, AL
Dispatcher 09/2006 - 10/2007
- Provided support, information and coordination of field service personnel
- Primary point of contact for all service customers to ensure expectations are being met.
- Ensure all service requests and dispatches were well documented, coordinated, and prioritized
- Tracked and organized technicians' paperwork
- Data manipulation in and report generation on a daily basis
- Entered information into database and performed simple administrative functions
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